Is ethical guidance for legal outsourcing imminent?
Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio...
View ArticleFrom Shadows to Limelight
For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly compelling service-delivery location. We went to find...
View ArticleArbitrage Now
This article originally appeared in Outsource Magazine Issue #23 Spring 2011 Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which...
View ArticleQ&A: Chandran Nair
Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest...
View ArticleSecret agreements on culture
The recent report by Softtek and Horses for Sources, ‘How Latin America Powers Global IT Delivery’, is a painful example of how the community of outsourcing talks about culture. The report implies that...
View ArticleNew Worlds
This article originally appeared in Outsource Magazine Issue #25 Autumn 2011 Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic...
View ArticleQ&A: David Eveleigh, BT Global Services
This article originally appeared in Outsource Magazine Issue #27 Spring 2012 David Eveleigh is General Counsel, BT Global Services – BT Legal. In advance of his presentation at the Legal, Regulatory...
View ArticleQ&A: David Poole, CEO, Serco Global Services UK & Europe
It’s been a fascinating – and hugely significant – few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions and continuing to take huge bites out of the UK and...
View ArticleQ&A: Professor Philip Taylor, University of Strathclyde
Philip Taylor is a Professor at the University of Strathclyde, Scotland, and the author of numerous works on call centres, offshoring and business process outsourcing. To launch our Xplores series with...
View ArticleQ&A: Marco Stefanini, Stefanini
Since he formed the company that bears his name in 1987, Marco Stefanini has seen it grow into one of Brazil’s largest tech companies and an increasingly prominent player on the global stage. We spoke...
View ArticleQ&A: Atul Vashistha, NeoGroup
Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing...
View ArticleDoes location really matter when offshoring your IT services?
Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their...
View ArticleQ&A: Rainer Machek, SynerTrade
Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global...
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